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Jul 01 2006

Ok… but…

Posted by Dory in x

I really wanted the Amazon cust svc rep to react to the funny thing I said in the email, but they didn’t.

=====================================================

Thank you for writing to us at Amazon.com. 

I can only imagine how frustrated you must be with us at this point. My sincere apologies for the time you have spent dealing with this issue.

I've looked into your account and verified that you have signed up for a free-trial membership to Amazon Prime, and your credit card was not charged $79 when you signed up. 

At the end of the free trial period, we will automatically convert your trial membership to a full 12-month membership at a cost of $79 (that is 12 months in addition to the period of free membership you received). 

I have verified that your Amazon Prime membership renewed automatically on March 18, 2006 and your renewal payment method was charged $79 for continued membership.  

I am sorry that you were not notified about the end of Amazon free trial period.

As you did not intend to renew your membership, I have cancelled your Amazon Prime membership. Our records indicate that you have not used your Amazon Prime membership benefits, so I have requested a refund of $79 for the membership fee. 

The refund should be processed within the next 2-3 business days and will appear as a credit on your next credit card billing statement.

If you did not receive this refund within the next 2-3 business days, please let us know using the following link:

http://www.amazon.com/gp/help/contact-us/general-questions.html

Again, we are very sorry for any inconvenience you have experienced. We value your business and hope to see you again at Amazon.com.

Please let us know if this e-mail resolved your question:

If yes, click here: http://www.amazon.com/rsvp-y?c=rccauftt3419670660If not, click here: http://www.amazon.com/rsvp-n?c=rccauftt3419670660

Please note: this e-mail was sent from an address that cannot accept incoming e-mail. 

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Gayathri V Amazon.com Customer Servicehttp://www.amazon.com

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Great, I got the resolution I wanted, but for some reason I was really wanting a response that went beyond the form letter approach. Some comment that would indicate that they were really human and were amused or annoyed or something. I’ll save my rant about how technology has destroyed customer service skills for another day.
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